Privacy Policy

Last updated: March 9, 2026

Gymverse respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information.

Information you provide to us

When you create an account, place an order, or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through payment providers)
• Order history
• Customer support messages

Information collected automatically

When you browse our website, we may automatically collect certain information such as:

• IP address
• Device type
• Browser type
• Pages visited on our website
• Time spent on pages
• Referring websites

This helps us understand how customers use our store and improve our services.

Information from third parties

We may receive information from trusted partners such as:

• Shopify (our ecommerce platform)
• Payment processors
• Shipping carriers
• Marketing platforms
• Analytics providers

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and updates
• Improve our website and products
• Prevent fraud and protect our business
• Send marketing emails or offers (only if you opt in)

3. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted service providers who help us operate our business.

These may include:

• Shopify (website platform)
• Payment processors
• Shipping companies
• Email marketing platforms
• Advertising partners
• Analytics providers

We only share information necessary for these services to operate.

We may also share information if required by law or government authorities.

4. Marketing Communications

If you subscribe to our marketing emails or SMS messages, we may send you updates such as:

• Promotions
• Product launches
• Special offers
• Store announcements

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Replying STOP to SMS messages

You will still receive important transactional messages such as order confirmations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Analyze website traffic
• Show relevant advertisements
• Improve our store performance

You can disable cookies in your browser settings if you prefer.

6. Data Security

We take reasonable measures to protect your personal information from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

Payment details are processed securely by trusted payment providers and are not stored by Gymverse.

7. Data Retention

We keep your information only as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations

After that, your information may be securely deleted.

8. Your Privacy Rights (Canada)

Under Canadian privacy laws such as PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information
• Withdraw consent for marketing communications
• Request deletion of your personal data where applicable

To exercise these rights, please contact us using the details below.